Paw Paw Hearts

Sales Tax
We are required to charge 5% sales tax for purchases made in Maryland. The tax is calculated
automatically when checking out.

Can I place an order somewhere other than on your website?
Yes, in addition to our online ordering you may also order using the following options:
By Fax
Use our convenient Paw Paw Hearts Order Form and fax your order to (484) 933-8913.

By Mail
Use our convenient Paw Paw Hearts Order Form and mail your order to:

Paw Paw Hearts

ATTN: Order Processing

P.O. Box 44039

Fort Washington, Maryland 20749

What payment methods do you accept?
We accept Visa, Master Card, Discover, American Express and PayPal. PawPawHearts.com works hard
to ensure your privacy. We do not sell your personal information (email, address & phone number) to
other companies. You will find that no personal information is requested while you surf this site. Once
you place an order, Visa, MasterCard, Discover, American Express and PayPal require that we confirm
your billing address and phone number to authenticate your credit card transaction. We will not use your
email address or telephone number in any manner other than to contact you concerning a current order.
Your email address is needed to confirm and update you regarding your order.

While it is certainly not required, please email us to become a Paw Paw Hearts Member. Membership is
free and you'll be the first to know when we add new products, new styles and offer special member-only
sales.

Questions? If you have further questions or comments, email us at info@pawpawhearts.com or give us
a call and a Paw Paw Hearts representative will respond back to you.

What are your shipping charges?
All orders shipped through Paw Paw Hearts will incur a table rate shipping fee that is calculated
according to your total purchase price listed below. The shipping is calculated automatically when
checking out.

Exchange Policy
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order.

If you need to return or exchange something, please send an email to customerservice@PawPawHearts.
com within 5 days of receiving your order for an authorization number for the exchange. We will accept
authorized exchanges within 5 days as long as the items are unopened, unused and in the original
packaging. Items without an authorization number will be returned to the sender. Please be advised
that shipping is non-refundable.

Defective Products:

If you receive an item that is defective or damaged, you must

delivery

and we will be happy to correct the problem.

Items Excluded From The Return Policy:

Custom - Hand made orders - Custom or handmade orders cannot be exchanged or
returned. Please note details within each item's description before making your final
decision. This also includes personalization of any kind or anything not offered in our
boutique by way of design, color, size, etc.
Carriers, beds, blankets and dens – Due to health regulations, we can not accept returns
on these items. Therefore, please note details, sizes, weight restrictions, etc. before
making your final decision.
Specials / Sale Items – Because these items have been marked "Specials", they are
considered non-refundable and all sales of these items are final. As always, please
make note of the product(s) description before making your final decision.
Treats, foods and other perishables - Due to health regulations, these items are final
sale and non-returnable.
Plush Toys - Because the type of breed and age plays an important role in a dog's
chewing and playing habits, we can not guarantee that any plush toy that we sell will
withstand your dog's level of chewing aggression. Therefore, no plush toys are returnable.